Cancellation Policy

All our products are custom ordered for our valuable customers.
As soon as the order is placed, we initiate the sequence of events which ultimately results in you receiving product of your choice. Since all our products are custom ordered, at the very beginning at this sequence CharlesNealInteriors.com and its respective customer become financially obligated to purchase and pay for the ordered product. We at CharlesNealInteriors.com try to remain the most customer friendly furniture website on the internet and will attempt to assist you in cancellation of your order. We will contact the manufacturer and make all the necessary arrangements, but, unfortunately even we are not able to cancel any orders which have been already prepared for shipment or actually shipped by the manufacturer. Please, note that even if the tracking number is not available to us or you at the time you request cancellation of your order, it might actually be already too late. We will contact you immediately after the manufacturer advises us of whether we can cancel your order or not. Throughout the ordering process you will be prompted to check the box reading: "I agree in full to terms and conditions of sale by “CharlesNealInteriors.com". By checking this box you agree to accept in full all terms and conditions listed on CharlesNealInteriors.com including our Cancellation Policy and such acceptance will be in lieu of customer’s legal signature.

Legal Disputes

Our Website is created, operated and controlled by Charles Neal Interiors, LLC., in the state of Georgia, in the United States of America. The laws of the State of Georgia will govern the Agreement without giving effect to any principles or conflicts of laws. You hereby consent to the exclusive jurisdiction and venue of courts sitting in Georgia, County of Fulton in all disputes arising out of or relating to the use of our Website. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect. Unless otherwise specified herein, this Agreement constitutes the entire agreement between you and Charles Neal Interiors, LLC.,  with respect to our Website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Charles Neal Interiors, LLC.,  with respect to our Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Further, you agree entirely that by placing an order with Charles Neal Interiors, LLC.,  for printing and/or services, that you waive/give up all right to file a lawsuit against Charles Neal Interiors, LLC.,  or and representative of Charles Neal Interiors, LLC.,  and their vendors or affiliates, undeniably, without restriction. All legal disputes shall be governed by and construed in accordance with the laws of the The State of Georgia, Fulton County. The Georgia courts shall have exclusive jurisdiction and venue over any dispute and each party hereby consents to the jurisdiction and venue of such courts.

Return Policy

If the order has arrived but you do not want to accept it for any reason you have 24 hours after delivery to declare it. Please call us at 678-682-3818 immediately and we will arrange the pick up. No orders will be accepted back without prior authorization by Charles Neal Interiors, LLC. The refund for your order in the full amount of your order less all delivery charges and a 25% restocking fee to accept the return of the item by the manufacturer will be processed to you after the item is received back by the warehouse.

Occasionally some items are sold and advertised as "Free delivery" items as part of a promotion, or a discounted shipping was offered (whether or not the customer was made aware of the shipping discount at the time of purchase) the delivery costs are always incorporated in the price of our items and will be taken into the account when the refund for such item is processed. After request for such return is fully processed, email with all the costs involved will be sent to you. Please, do not assemble the furniture that you might be returning since furniture assembled by customer cannot be accepted under any circumstances.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us at 678-682-3818.

Damaged Items

CharlesNealInteriors.com only contracts professional delivery and trucking companies are contracted to deliver the order, unfortunately, accidents damaging your ordered items may occur. While this happens extremely rarely, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments on damage in their entirety on the bill of lading. Customer is also asked to photograph the damages, call us when this occurs at 678-682-3818 and e-mail the photographs of damages to interiors@CharlesNealInteriors.com within 24 hours of delivery. If the damages are not promptly and fully noted and reported, we might not be able to assist customer with later claims. We reserve the right to repair furniture in customer’s home or accept return for repair and/or replacement. Regretfully, we can only authorize full refund in the rare event when we are unable to repair or replace the item. We also expect our customers to accept delivery appointment for any repairs or replacement furniture to complete the order process.

Throughout the ordering process you will be prompted to check the box reading: "I agree in full to terms and conditions of sale by Charles Neal Interiors" and such acceptance will be in lieu of customer’s legal signature.